RTI's Rail Operations experience focuses on critical operational
areas such as driving, driving rules, and procedures. A typical
assignment would be the development of driving manuals, combined
with all the associated training - of Drivers, Driver Standards
Managers etc - for the operation of new rolling stock or procedures.
However, this area of training is broad; ranging from familiarisation
with and operation of new train management systems to track
working procedures. RTI specialises in development of training
courses and materials to increase company performance and
maximise the effectiveness of training delivery.
In addition RTI designs and delivers training for supervisors
and managers, designed to develop skills that are vital for
achieving success in the railway industry, but which are often
given second place to the more technical aspects. These are
personal development skills; focused on customer interactions,
personal safety and people management. They also encompass
high level familiarisation with railway operations, engineering
Maintenance and Engineering.
RTI has extensive experience in maintenance training and in
particular the issues relating to the introduction of new
Traction & Rolling Stock. Its consultants have worked
with light and heavy rail, metro and tram systems in the UK,
Europe and the Far East. Assignments typically involve working
with the rail company and rolling stock manufacturer to produce
and deliver training courses for maintenance staff in tandem
with the introduction of new rolling stock. This can also
include technical appreciation and functional overview training,
for supervisory staff, together with fault finding and diagnostics.
Engineering knowledge transfer often requires more than a
training course and RTI also specialises in the editing and
translation of manufacturers technical manuals into formats
that are more suitable for use as reference material and as
maintenance handbooks. When performed in parallel with course
development this generates an in-depth appreciation of the
subject, which is passed on to clients staff during training
sessions and tutorials.
Consultancy and Research.
Changes to the business environment relating to performance,
legislation and safety apply continuous pressure on the systems
and procedures for training, assessment and competence management.
RTI provides consultancy related to all competence issues
ranging from the development of systems for management and
delivery, through to the demonstration of training compliance
with appropriate standards. RTI also carries out research
projects in areas such as current practice worldwide in driver
competence management and measurement of training effectiveness
Effective management and customer service requires background
knowledge and understanding over and above the competencies
required to perform individual tasks. RTI develops the syllabus
and subject matter for courses aimed at achieving high levels
of understanding in these areas related to generic and specific
railway systems. This work ranges from self-study modules
for professional institutions and "one on one" study
tours for the senior managers from developing railways, to
railway appreciation for non railway personnel.
The benefits of a simulation or situation based approach provided
by technology based training delivery and assessment are increasingly
being recognised. The broader benefits of continuous renewal
training and assessment delivered by intranet/internet is
also particularly apparent where numbers of trainees and their
required competence levels are high (eg. safety related work)
or the material is subject to frequent change. RTI is active
in the specification of and use of training technology (CBT,
e-Learning, Simulation) and in the development of technology
based training solutions using the class leading products
of CORYS TESS. In addition RTI provide training for Trainers
in the use of simulators in training.